Thank you for shopping at GAINS E-shop.
Returns
- We accept returns within 7 days from the date you received your item(s)
- To be eligible for a return, your item must be unused, unworn, unaltered, unwashed and in the original condition/packaging with its labels for returns
- For unfit sizes, just make sure the item is unworn, unaltered, unwashed and in the original condition/packaging with its labels for returns
- We will not be able to accept returns for items that are damaged, marked or altered
- We required receipt or cash sales slip as a proof of purchase.
Refund
- Once we receive your item, we will inspect it and notify you that we have received your returned item.
- Kindly be informed that refund will be transferred to your child account (student account).
How do I return to you?
1. Complete Return Form
2. If return via courier service, kindly ship the item to the following address:
GAINS Education Group Sdn Bhd (GAINS Warehouse)
No. 8, Jalan Astana 1B/KU2, Bandar Bukit Raja, 41050 Klang, Selangor
Contact no : 603-3358 5483 (General Line)
3. Or, drop off at respective school
- Genius Aulad Centre (respective centre)
- IDRISSI School Setia Alam (Gate F)
- IDRISSI Educity (Admin office)
- Sekolah Tinta (Admin office)
4. Do note that the shipping charges and return charges are not refundable. The cost will be borne by the customer and we are not liable until item reaches our office.
5. We will process your request within 3 working days upon receiving the item and notification will be sent to you via WhatsApp. For further information, please WhatsApp us and our representative will be happy to assist you with the return process.